LogisticsDrivers, containers and paperwork on one live map.ConstructionSite plans, subcontractors and compliance, checked before day one.Retail & EPOSTills, stock and staff — with us as your technology partner.Multi-site & corporateEvery division on one system, one view from the top.Marketing agenciesRetainers, content, approvals and client portals in one place.

OperationsJobs, checklists and handovers that run themselves.FinanceInvoices, cash and spend, live.SalesFrom first enquiry to signed — nothing goes cold.InboxEvery email, call and chat in one queue.RadarSpots the leaks before they cost you.Client portalsYour clients see progress without asking.

Articles & guidesNotes on systemising a real business.VideosShort walkthroughs of systems we've built.A–Z Tech LibraryTech and systems terms, in plain English.Free toolsPulled straight from AquaCRM.

FeaturedThe A–Z Tech Library

API to webhook — 50 terms explained in plain English, each linked to where it shows up in real work.

Browse the library →

AboutWhy AquaCRM exists, and who builds it.How we workCome in, map, systemise, build, run.ServicesSystemise, build, valuations, business in a box.WorkSystems we've built — and live demos.AquaCRM MarketingInvite-only. Request an invitation.Operational CRMA new kind of CRM, built around you.EcosystemOne partner for everything.Our approachHuman-first AI that speeds people up.FAQsPlain answers to the usual questions.Let's talkWe come to you for a week.

FounderEd Hallam

Systemised his own businesses first. Now his team does it for yours.

Why he built AquaCRM →

Platform · Inbox

Every email, call and chat — one queue, one owner.

Website chats, emails and calls land in one shared inbox, routed to the right person with the history beside them.

Let’s talk How we work

What it does

Inbox, built around you.

Website chats, emails and calls in one shared inbox
Each conversation routed to the right person or team
The customer's history beside every message
Nothing sent automatically unless you switch it on

InboxExample data

Website chat · new2 min ago
Email · delivery questionAssigned: Ella
Call back · Site 4Done
Waiting on customer5

What it replaces

Goodbye to the workarounds.

A shared mailbox nobody owns
Messages forwarded until they are lost
Answering the same question twice
Not knowing who replied, or whether anyone did

Who uses it

Made for the people doing the work.

Reception and front desk
Customer service teams
Everyone who talks to customers

Works with

Related parts of the platform.

The whole platform

Jobs, checklists and handovers that run themselves.

More on operations Sales

From first enquiry to signed — nothing goes cold.

More on sales Client portals

Your clients see progress without asking.

More on client portals

Let’s talk

See inbox on a business like yours.

Tell us how you work. We'll come and see it, then show you what we'd build.

Whatever you're looking for, we've got it. We want to be your business partner for everything.

Already a client? Log in